FAQs – ComfoYou

When will I receive my tracking numbers? +

You will receive your tracking number via email within 24-48 hours after your order has been processed and shipped.

After placing my order, my confirmation email was never sent. +

Please check your spam or junk folder. If you still cannot find it, contact our customer support team with your order details.

How can I change or cancel my order? +

Please contact us immediately at support@example.com. We can only modify or cancel orders that have not yet been shipped.

What if I don't want the product anymore? +

We offer a 30-day return policy. You can return the product for a full refund within 30 days of delivery, provided it is in its original condition.

What if I received a defective, incorrect, or damaged product? +

We sincerely apologize for any inconvenience. Please contact us immediately with photos of the product, and we will arrange a replacement or full refund.

How long does shipping take? +

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Do you ship internationally? +

Yes, we ship to most countries worldwide. International shipping times vary by location and typically take 10-21 business days.

What are the shipping costs? +

Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free shipping on orders over €50.

Can I track my order? +

Yes, once your order ships, you will receive a tracking number via email that allows you to monitor your package's progress.

What if my package is lost or delayed? +

If your package is significantly delayed or appears to be lost, please contact us and we will work with the carrier to locate your package or arrange a replacement.

What payment methods do you accept? +

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Is it safe to use my credit card on your website? +

Yes, our website uses SSL encryption and secure payment gateways to protect your personal and financial information.

When will I be charged for my order? +

Your payment method will be charged immediately upon placing your order.

Can I use multiple payment methods? +

Currently, we only accept one payment method per order. Please choose your preferred payment option at checkout.

Do you offer payment plans or installments? +

Yes, we offer installment payment options through services like Klarna and Afterpay, available at checkout for eligible orders.

How do I choose the right size? +

Please refer to our detailed size guide available on each product page. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products eco-friendly? +

We are committed to sustainability and use eco-friendly materials whenever possible. Check individual product descriptions for specific material information.

How do I care for my product? +

Care instructions are included with each product and can also be found on the product page. Generally, we recommend following the care label for best results.

Do you restock sold-out items? +

We regularly restock popular items. Sign up for restock notifications on the product page to be alerted when the item becomes available again.

Can I see more product photos? +

Each product page includes multiple high-quality photos. You can also check our social media channels for customer photos and styling inspiration.

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Frequently Asked Questions

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